Genius IT Systems

Refund & Cancellation Policy

Effective Date: 01-Oct-2025
Last Updated: 01-Oct-2025

At Genius IT Systems, we strive to ensure complete customer satisfaction with every purchase of our software products, including Elite Data Backup.

This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may be processed.

By purchasing, downloading, or using our software, you acknowledge that you have read and agree to this policy.

1. Software Purchase and Delivery

All our software products, including Elite Data Backup, are digitally delivered via secure electronic download. Once the license key or activation code is issued to your registered email address, the product is considered delivered and activated.

Because the software license and activation are digital in nature, we cannot accept returns or issue refunds once the product has been activated or used.

2. Refund Eligibility

Refunds will only be considered under the following limited circumstances:

• The license key or activation code has not been used or activated.
• The software fails to function as described, and our technical support teamis unable to resolve the issue within a reasonable timeframe (typically 7 business days).
• Duplicate payments or accidental multiple purchases for the same license.

Note: Refunds are not applicable if the issue arises due to improper system configuration, incompatibility with unsupported hardware or software, or failure to follow installation instructions.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• User dissatisfaction arising from misunderstanding of features or capabilities after activation.
• Inability to use the software due to internet or third-party service (Google Drive / OneDrive) interruptions.
• Data loss or damage resulting from user error or misuse.
• Purchases made through unauthorized resellers or third-party websites.
• Software purchased under special promotions, discounted offers, or trial versions.

4. Cancellation Policy

Since our products are digital, order cancellations are only possible prior to license key generation and delivery.

Once a license key has been issued or the product has been downloaded/activated, cancellation requests cannot be processed.

5. How to Request a Refund

To request a refund, please contact our support team within 7 calendar days of your purchase, providing the following details:

• Full name and registered email address
• Order ID or transaction reference
• Reason for the refund request
• Proof of purchase (payment receipt or invoice)

You can reach us at:

Email: support@geniusitsystems.com Phone:  +91 966 299 2115

Our team will verify the request and respond within 5–7 business days. Approved refunds will be processed to the original mode of payment within 7–10 business days, depending on your payment provider’s timelines.

6. Support and Resolution

Before requesting a refund, we encourage all users to contact our technical support team for assistance.

Many issues can be quickly resolved through configuration guidance or remote troubleshooting.

We are committed to ensuring that Elite Data Backup performs effectively for your business or personal use.

7. Changes to This Policy

Genius IT Systems reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.

The most recent version will always be available on our official website.

Continued use of our software or website after changes are posted constitutes acceptance of the revised policy.

8. Contact Information

For questions or assistance related to refunds or cancellations, please contact:

Genius IT Systems Email: info@geniusitsystems.com

9. Governing Law

This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of India, and any disputes shall fall under the jurisdiction of the competent courts in Pune, Maharasta.